Thank you for enquiring at the Gold Coast’s favourite, five paw pet resort. Below you will find all of the relevant information to go along with your Christmas booking. Please ensure you have read all terms thoroughly and please don’t hesitate to contact us if you’re unsure of any of the information provided, or if there’s anything whatsoever that we can be of assistance with.
BEFORE YOU BOOK
- Check your dates
Please check that the dates you have requested are correct.
We require each and every guest to be up to date with a C5 (for dogs) or F3 (for cats) vaccination which has been administered in the last twelve months, but not within five days prior to their arrival date to AAA. Please be mindful that we do require proof of this vaccination. You are welcome to bring it in with you on the date of arrival, however we recommend having it emailed through to us either by you or your treating veterinarian to ensure that they are the correct vaccine required for entry to AAA Pet Resort.
- Ten (10) day minimum booking period
All Christmas bookings at AAA Pet Resort must meet a minimum of ten (10) days board. This means your pet’s holiday may exceed ten days, but may not be below the minimum period – regardless of pet type or room type.
- Booking fee
A minimum of a 20% payment is required to secure your booking should any boarding days include any dates between December 22 and January 2. Please note that you do not have a booking if you have not paid your booking fee.
- Full payment
The remainder of your account is due on September 1st. We will contact you on September 1st if your account has not been paid prior, to collect payment from you. Should we not receive full payment on your account, please note that your booking will be cancelled if a balance is owing after September 1st.
- Refunds and cancellations
You may cancel your booking and receive a full refund if you cancel your booking at least 90 days before your scheduled arrival date.
PLEASE NOTE THAT THERE ARE STRICTLY NO REFUNDS FOR CHRISTMAS PERIOD BOOKINGS IF CANCELLATION IS WITHIN 90 DAYS OF YOUR SCHEDULED ARRIVAL DATE.
We are under immense pressure at this time of year to satisfy both our regular clients and new clients who have left it too late for there to still be vacancies at our resort. We are a pet boarding facility with very strong client-staff relationships and we do get booked out very quickly. Funds are not refunded as part of policy as we have had to disappoint others in having no space to offer their pet for the holiday period.
We thoroughly appreciate your understanding in allowing us to ensure that the busiest time of year runs as smoothly as possible. By getting all paperwork and payments sorted prior to your pet’s arrival, we are able to solely focus on your furry best friend whilst they holiday with us during the festive season. We can’t wait to see you all