Christmas Bookings

Thank you for enquiring at the Gold Coast’s favourite, five paw pet resort. Below you will find all of the relevant information to go along with your Christmas booking. Please ensure you have read all terms thoroughly and please don’t hesitate to contact us if you’re unsure of any of the information provided, or if there’s anything whatsoever that we can be of assistance with.


  1. Check your dates

Please check that the dates you have requested are correct.


  1. Vaccinations

We require each and every guest to be up to date with a C5 (for dogs) or F3 (for cats) vaccination which has been administered in the last twelve months, but not within five days prior to their arrival date to AAA. Please be mindful that we do require proof of this vaccination. You are welcome to bring it in with you on the date of arrival, however we recommend having it emailed through to us either by you or your treating veterinarian to ensure that they are the correct vaccine required for entry to AAA Pet Resort.


  1. Ten (10) day minimum booking period

All Christmas bookings at AAA Pet Resort must meet a minimum of ten (10) days board. This means your pet’s holiday may exceed ten days, but may not be below the minimum period – regardless of pet type or room type.


  1. Booking fee

All our Christmas and New year bookings require a $200.00 booking fee payment to secure the booking. Please note that this is non-refundable so please make sure your holiday plans are set in stone before making any payments. Until payment has been made the booking will not be secured and others will be able to book this room.


  1. Full payment

The remainder of your account is due on the 1st of November. Should we not receive full payment on your account by the 1st of November, please note that your booking will be cancelled if a balance is owing after November 1st..


  1. Refunds and cancellations

PLEASE NOTE THAT THERE ARE STRICTLY NO REFUNDS FOR CHRISTMAS HOLIDAY BOOKINGS BETWEEN THE 24TH DEC TO THE 2ND OF JANUARY. IF CANCELLATION IS WITHIN 60 DAYS OF YOUR SCHEDULED ARRIVAL DATE YOU WILL NOT RECEIVE A REFUND OR STORE CREDIT. If you need to cancel before 60 days of your scheduled arrival date you will forfeit your non-refundable booking fee however you will receive store credit for the remainder of the account to use at a later date.

We are under immense pressure at this time of year to satisfy both our regular clients and new clients who have left it too late for there to still be vacancies at our resort. We are a pet boarding facility with very strong client-staff relationships and we do get booked out very quickly. Funds are not refunded as part of policy as we have had to disappoint others in having no space to offer their pet for the holiday period.

We thoroughly appreciate your understanding in allowing us to ensure that the busiest time of year runs as smoothly as possible. By getting all paperwork and payments sorted prior to your pet’s arrival, we are able to solely focus on your furry best friend whilst they holiday with us during the festive season. We can’t wait to see you all ☺

    Terms & Conditions

    I fully acknowledge and agree, in consideration of the Kennel which expression will include the proprietors and their servants and agents) boarding the pets name in the entry form:

    1. All standard rates for boarding are based on twin share.

    2. That (subject to clause 3) I release and indemnify AAA Pet Resort from and against all responsibilities, liabilities, claims, damages and expenses (including for any loss, injury, sickness or death of any pet lodged with the Kennel) arising in any way from the boarding of the pets by the Kennel, howsoever caused, including by any negligent act or omission or breach of duty or contract by the Kennel or any other person.

    3. That the AAA Pet Resort bears no responsibility for any collars, leads, containers or other articles left with the Kennel.

    4. We highly recommend that all pets are protected for fleas and ticks.

    5. That the AAA Pet Resort excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would contravene any statute or cause any part of this agreement to be void (‘non-excludable warranties’), and that nothing in this agreement excludes or limits (a) the application of any provision of any statute where to do so would contravene that statute or cause any part of this agreement to be void; or (b) the Kennel’s liability for breach of any non-excludable warranties.

    6. That I shall pay to AAA Pet Resort a charge as indicated per calendar day or during the period of lodgement of pets with the Kennel.

    7. We do not guarantee the requested room is the room the clients pet stays in, it is at the discretion of the kennel operator for the harmony of the kennel.

    8. AAA Pet Resort is authorised to do whatever they deem necessary for the health and wellbeing of pets. Owner gives full authority to AAA Pet Resort to call a Veterinary surgeon for any treatment, procedure or to gather or exchange information of the pets in the event of sickness, illness, accident, injury or any reason should AAA Pet Resort deem necessary at the owners expense and agree to pay all expenses prior to removal of the pet/s.”

    9. That payments to AAA Pet Resort made no later than the date of admittance of the pets shall be made by cash, and any payments made after that day shall be by cash only.

    10. That the signing of this agreement will create a lien over the pets in favour of AAA Pet Resort, which lien shall continue to exist while monies are owing pursuant to this agreement.

    11. That I will not be entitled to remove the pets from AAA Pet Resort until I have paid all monies owing pursuant to this Agreement.

    12. That if at any time payment for fourteen (14) days accommodation is outstanding, or payment for veterinary attention is not made within fourteen (14) days of request by AAA Pet Resort, I authorise AAA Pet Resort to dispose of the pets in any manner determined by the Kennel in its absolute discretion and hold the Kennel harmless therefore. AAA Pet Resort will account to me for any monies received should it exercise this power by selling the pets, less any monies owing pursuant to this agreement.

    13. Any damage done by client’s pets must be paid for by the client.

    14. That no deposit, payment or booking fee paid to the AAA Pet Resort will be refunded.

    15. That AAA Pet Resort reserves the right to refuse entry of any animals.

    16. I warrant that person presenting this pet is/am the sole owner of the pets or am authorised by the owner of the pets to enter into this agreement, and that the information is correct.

    17. That, subject to alteration by AAA Pet Resort, these conditions shall apply each time I admit pets to the care of the Kennel.

    18. I understand that and except that this agreement exists for every person who uses the AAA Pet Resort and am entitled to a copy now or whenever requested.

    I Agree