Thank you for enquiring at the Gold Coast’s favourite, five paw pet resort. Below you will find all of the relevant information to go along with your Christmas booking. Please ensure you have read all terms thoroughly and please don’t hesitate to contact us if you’re unsure of any of the information provided, or if there’s anything whatsoever that we can be of assistance with.
BEFORE YOU BOOK
1. Check your dates
Please check your requested dates with a friendly team member at AAA Pet Resort, and let us know what type of room you would like to book so that we can confirm availability for your booking.
We require each and every guest to be up to date with a C5 (for dogs) or F3 (for cats) vaccination which has been administered in the last twelve months, but not within five days prior to their arrival date to AAA. Please be mindful that we do require proof of this vaccination. You are welcome to bring it in with you on the date of arrival, however we recommend having it emailed through to us either by you or your treating veterinarian to ensure that they are the correct vaccine required for entry to AAA Pet Resort.
3. Ten (10) day minimum booking period
All Christmas bookings at AAA Pet Resort must meet a minimum of ten (10) days board. This means your pet’s holiday may exceed ten days, but may not be below the minimum period – regardless of pet type or room type.
4. Non-refundable booking fee XMAS
There is a $100.00 booking fee which must be paid to secure your booking. Once you have made a booking, you are given ten (10) days to pay your booking fee, where we will hold this vacancy in your name. If no contact is made to us by the tenth day, your booking will automatically be cancelled, and will be open for others to book. Please be mindful that as this is our most busy time of year there are no circumstances where refunds will be given for cancelled booking fees once they’ve been paid.
5. Full payment
Full payment of your booking is required on the 1st of November 2018. This is to ensure that our busiest time of year runs as smoothly as possible, and allows us more time to allocate to our furry guests. Please note that if contact is not made and payment is not received on or prior to the 1st of November 2017, your booking fee will be forfeited and your booking will automatically be cancelled. Please also be mindful that no amount which is paid for a booking over the Christmas break is refundable due to it being the most sought-after time of year for bookings, this is regardless of the circumstance to which a cancellation is being made.
We are under immense pressure at this time of year to satisfy both our regular clients and new clients who have left it too late for there to still be vacancies at our resort. We are a pet boarding facility with very strong client-staff relationships and we do get booked out very quickly. Funds are not refunded as part of policy as we have had to disappoint others in having no space to offer their pet for the holiday period. We thoroughly appreciate your understanding in allowing us to ensure that the busiest time of year runs as smoothly as possible. By getting all paperwork and payments sorted prior to your pet’s arrival, we are able to solely focus on your furry best friend whilst they holiday with us during the festive season.