BEFORE YOU BOOK
- Check your dates
Please check that the dates you have requested are correct.
We require each and every guest to be up to date with a C5 (for dogs) or F3 (for cats) vaccination which has been administered in the last twelve months, but not within five days prior to their arrival date to AAA. Please be mindful that we do require proof of this vaccination. You are welcome to bring it in with you on the date of arrival, however we recommend having it emailed through to us either by you or your treating veterinarian to ensure that they are the correct vaccine required for entry to AAA Pet Resort.
- Ten (10) day minimum booking period
All Christmas bookings at AAA Pet Resort must meet a minimum of ten (10) days board. This means your pet’s holiday may exceed ten days, but may not be below the minimum period – regardless of pet type or room type.
- Booking fee
All our Christmas and New year bookings require a $200.00 booking fee payment to secure the booking. Please note that this is non-refundable so please make sure your holiday plans are set in stone before making any payments. Until payment has been made the booking will not be secured and others will be able to book this room.
- Full payment
The remainder of your account is due on the 1st of November. Should we not receive full payment on your account by the 1st of November, please note that your booking will be cancelled if a balance is owing after November 1st..
- Refunds and cancellations
PLEASE NOTE THAT THERE ARE STRICTLY NO REFUNDS FOR CHRISTMAS HOLIDAY BOOKINGS BETWEEN THE 24TH DEC TO THE 2ND OF JANUARY. IF CANCELLATION IS WITHIN 60 DAYS OF YOUR SCHEDULED ARRIVAL DATE YOU WILL NOT RECEIVE A REFUND OR STORE CREDIT. If you need to cancel before 60 days of your scheduled arrival date you will forfeit your non-refundable booking fee however you will receive store credit for the remainder of the account to use at a later date.
We are under immense pressure at this time of year to satisfy both our regular clients and new clients who have left it too late for there to still be vacancies at our resort. We are a pet boarding facility with very strong client-staff relationships and we do get booked out very quickly. Funds are not refunded as part of policy as we have had to disappoint others in having no space to offer their pet for the holiday period.
We thoroughly appreciate your understanding in allowing us to ensure that the busiest time of year runs as smoothly as possible. By getting all paperwork and payments sorted prior to your pet’s arrival, we are able to solely focus on your furry best friend whilst they holiday with us during the festive season. We can’t wait to see you all